Resort Rules and Regulations
Know Rules. No Problems.
Make your reservation and check-in process go as smoothly as possible by taking a moment to read over our policies. If anything is unclear, or if you have questions that aren't covered here, simply call 877-600-4308.
All reservations require a deposit by a Visa®, MasterCard®, Discover® card or American Express® credit card, which will be billed for one night's room rate, taxes and fees. The balance for additional nights will be due upon check-in. Unapproved credit card charges will result in reservation cancellation.
Note that some special events and packages (e.g., snowmobile packages) require full pre-payment at the time of booking.
Reservations and Fees
Reservations may be made up to 365 days in advance. Rates are based on single or double occupancy. The rate will increase by $10, not including package components, per additional adult in the room. Children age 17 and under do not affect the rate.
You may book up to nine rooms online under the same name or address. Any additional rooms booked under that same name or address will be automatically canceled because a group contract is required to reserve 10 or more rooms. In that case, just call the Group Sales Department at 406-646-7365, ext 185.
Special requests are noted and maintained in the reservation system. However, specific room numbers or locations cannot be guaranteed.
The fees for Yellowstone National Park 7-day passes, which are not included in your room rate, are as follows:
- $30 per private, non-commercial vehicle
- $25 per motorcycle
- $15 per visitor entering by foot, bicycle, skis or snowshoes
Yellowstone National Park annual passes are available for $60 and lifetime senior passes are available for $10 for guests over 62. Rates are subject to change. All rates are subject to applicable state and county taxes and resort fees, which may change without notice.
Cancellations and Changes
Cancellations or reservation changes must be received no later than 72 hours before your scheduled arrival date to receive a deposit refund. Cancellations or changes received less than 72 hours before your arrival, including no-shows, will result in forfeiture of your deposit. This cancellation policy is strictly enforced with no exceptions.
Note that reservations can only be changed or canceled online if they were originally booked online. Reservations booked through the call center must be changed or canceled through the call center.
Dogs are permitted in designated pet-friendly rooms at the Explorer Cabins at Yellowstone, Gray Wolf Inn and Suites and Holiday Inn West Yellowstone. Please see our pet policy for additional information.
The state of Montana has designated all restaurants, bars and public restrooms as non-smoking areas.